dischord.org » Damn (l)users.
Don’t you just hate it when you try to explain a technical problem to someone, but your explanation isn’t good enough because basically they don’t understand what you’re saying?
One of our customers was bl33ting today about how our application appears to be slow. The slowness he’s seeing is entirely down to his connection, but he doesn’t believe this. As far as he is concerned, his workplace has a “speedy new connection, better than most household computers!” (bear in mind they were on single channel ISDN previously…).
Basically if your connection is lagged or poorly routed then our site will appear to be slow. This is down to some user-interface design issues (not my fault!), but to rework that it’d mean a huge rewrite which we simply don’t have time for.
And so this customer’s connection is being lame (for whatever reason, his ISP could be shit or he could be sat in an office with a bunch of P2P loving monkeys for all I know), which results in our site appearing to be dog slow for him. I try to explain why this is as simply and politely as possible, but he decides to have the Internet equivalent of a strop by quitting the chat setting himself to away. Lamer.
Fuckwits, that’s all I can say.
I’ve had the same problem today, our call centre manager asks me why a phone at the other end of the country in some agents house isn’t directly connected to the call centre server in our office in Manchester.
Answer:Because we don’t have a 500mile long CAT5 cable to run to their house, and since I aint a one man BT I can’t go around laying cable to agents houses just so I have 100% control over someone elses phone.
The fact that all these questions & stupididty is hyperthethical at the moment (as we don’t have agents working remotely atm) means she wants me to explain in technical detail why I can’t accomplish this. I mean for fucks sake this woman doesn’t understand the concepts of routing a call to someone’s phone on their desk in the office let alone the technicalities of routing it via the public phone network to some poor sod sat at home!
Give me a gun now so I can shoot someone! :D
Chris
17 Mar 03 at 3:41 pm
Heh, and when you get to the point where you have to resort to a technical explanation (simply because they won’t take your word for it in the first place), they don’t listen anyway!
I have to phone this guy up today and make sure he’s happy. Grrr.
nick
18 Mar 03 at 10:03 am
Hehe…
“Your site doesn’t work!”
Oh, what’s wrong with it?
“It looks funny and I can’t click on anything!”
Ok, what browser?
“Netscape…uhm…1.0.”
I’m sorry, the site doesn’t support that browser as it’s obsolete…
ad naseum ;)
shortie
19 Mar 03 at 1:30 pm
*lol* I used to get that alot at my previous place of work. They’d call up and bitch about some inconsistency in the site which was giving them a hard time, but then when I asked for more information like browser and version they’d become even more irate. Like, how am I supposed to fix the problem if I can’t replicate it? ffs! Die morons die!
nick
20 Mar 03 at 10:52 am