This is a boring as fuck post that certainly doesn’t compare with Fletch’s car crash trauma, but I thought it’s worth mentioning what I made of Apple’s service when it comes to having something repaired.

So yeah, some time ago my Powerbook developed a fairly common fault whereby one of the DIMM slots suddenly stops working. As it was originally populated with 2 x 512MB sticks this meant I had to work on 512MB only, and if you’ve ever used OSX you’ll know how much that sucks balls. I ordered a 1GB stick from Crucial to keep me going as (at the time) I pretty much couldn’t live without my laptop and carried on as usual.

Anyway, as I’ve now finished work I figured I’d get this fixed and sort out some AppleCare before I go to the US. I dropped my Powerbook off on a Thursday at Apple’s new store in the Trafford Centre (having 30″ ACD screens on display = massively unfair), spoke to the ‘Genius’ there and he advised that it’d take “about a week”. Fair enough thinks I, and I left it at that.

The turnaround was actually just three days. They shipped it to their service centre on that day, it was fixed and sent back the day after. If it hadn’t have been a bank holiday weekend I’d have had it sooner, as it was I had to pick it up on the Tuesday. That’s not bad going considering they would have had to replace the entire main logic board to fix this problem.

On the back of that kind of service I purchased AppleCare (which ain’t fucken cheap, let me tell you) so I’m sorted should anything b0rk whilst I’m outside the one year warranty and outside of the UK. Treats!